AOS (Automated Ordering System)
AOS (Automated Ordering System), commonly known as [FGS](https://www.twinzo.com/glossary/forklift-guidance-system), is twinzo's name for the software loop that connects production demand to internal movers without radio as the default. An operator or system raises a [material call-off](https://www.twinzo.com/glossary/material-call-off). AOS turns it into a [work order](https://www.twinzo.com/glossary/work-order) in an open pool. A driver accepts on a device. The move runs, and the platform keeps the trail from ask to acceptance to completion. In everyday language plants compare this to Uber for intralogistics: demand appears, free capacity claims it online.
Industry catalogs use other names for the same class of tool. [Forklift guidance system (FGS)](https://www.twinzo.com/glossary/forklift-guidance-system) or forklift control system is common in SAP-centric halls. [e-Kanban](https://www.twinzo.com/glossary/e-kanban) is the digital pull signal that often feeds those orders. Call-for-parts panels and Andon-style material calls are the floor triggers. AOS is twinzo's product framing of that intralogistics marketplace, not a [yard management system](https://www.twinzo.com/glossary/yard-management-system) for trailers and gates.
Plant teams care because push logistics and voice coordination burn empty kilometres (miles) and interrupt the line. AOS shifts the hall to pull: the request finds the driver. Closed orders also feed later path and pattern review when location shares the same hall frame.
## Key Components
**Demand capture**: Button, barcode or [RFID](https://www.twinzo.com/glossary/rfid-radio-frequency-identification) scan, touchscreen, [e-Kanban](https://www.twinzo.com/glossary/e-kanban) signal, or [MES](https://www.twinzo.com/glossary/mes-manufacturing-execution-system) event.
**Claimable work-order pool**: Origin, destination, material, priority visible to eligible drivers.
**Acceptance and status**: Raised, accepted, in transit, fulfilled, visible to line and logistics.
**Dispatch trail**: Requester, acceptor, acceptance place and time, then route, duration, and distance when location is available.
**Optional location join**: [RTLS](https://www.twinzo.com/glossary/rtls-real-time-location-system) stores acceptance place and paths into a [spatially oriented dataset](https://www.twinzo.com/glossary/spatially-oriented-dataset). Offer scope stays a configured [driver group](https://www.twinzo.com/glossary/driver-group) broadcast, not nearest-truck routing.
## Applications in Manufacturing and Logistics
Assembly halls use AOS for multi-stage [milk-run](https://www.twinzo.com/glossary/milk-run) orders through a [supermarket](https://www.twinzo.com/glossary/supermarket) onto [tugger](https://www.twinzo.com/glossary/tugger) trolleys, and for direct [forklift](https://www.twinzo.com/glossary/forklift) pallet brings or empty removes. Those shapes stay separate in templates and [driver groups](https://www.twinzo.com/glossary/driver-group). See [milk-run orders vs direct forklift orders](https://www.twinzo.com/glossary/milk-run-orders-vs-direct-forklift-orders). Continuous improvement uses closed call history to see response time and empty search that used to hide between radio jobs. Product entry points are [material order automation](https://www.twinzo.com/material-order-automation) and [internal logistics optimization](https://www.twinzo.com/optimize-internal-logistics).
## Benefits and Challenges
The benefit is fewer patrols, fewer interrupted operators, and an auditable move record. The challenge is adoption: triggers and driver groups must match how the plant already asks for material, or people fall back to radio.
## Related Terms
Industry peers: [forklift guidance system](https://www.twinzo.com/glossary/forklift-guidance-system), [material call-off](https://www.twinzo.com/glossary/material-call-off), [e-Kanban](https://www.twinzo.com/glossary/e-kanban), [kanban](https://www.twinzo.com/glossary/kanban). Not the same as [yard management (YMS)](https://www.twinzo.com/glossary/yard-management-system), [WMS](https://www.twinzo.com/glossary/wms-warehouse-management-system), or full [MES](https://www.twinzo.com/glossary/mes-manufacturing-execution-system).
## Frequently Asked Questions
**Is AOS a yard truck calling system?** No. Yard trailer and gate calling belong to [YMS](https://www.twinzo.com/glossary/yard-management-system). AOS is hall intralogistics between line and drivers.
**Is AOS the same as a forklift guidance system?** Same broad job class of claimable internal moves. Classic FGS often means ERP [transport-order](https://www.twinzo.com/glossary/transport-order) guidance that can run without live localization. AOS is twinzo's event-driven marketplace on tracked movers. The comparison is under [AOS on tracked forklifts vs SAP-state forklift guidance](https://www.twinzo.com/wiki/aos-on-tracked-forklifts-vs-sap-state-forklift-guidance).
**Do we need RTLS for AOS?** Not for basic claimable requests. Location strengthens acceptance place, path history, and idle visibility. It does not currently decide who may see the offer inside the driver group. See [group broadcast vs nearest-truck myths](https://www.twinzo.com/wiki/group-broadcast-vs-nearest-truck-myths).
**What does Uber for intralogistics mean here?** A shared online pool of material jobs that free movers accept, instead of voice dispatch.